What Did You Have to Say About Alignment, Inc. in 2011?

Thank you to our clients for taking the time to share your feedback with us at Alignment, Inc. As promised, we are posting this information on our website for those who are interested in the details from our client satisfaction survey. We appreciate your candor and your suggestions for ongoing growth and improvement. If you have additional feedback for us, please simply post your comments to this blog; we review each and every suggestion and take this feedback very seriously and have redirected our business accordingly.

Through your suggestions and encouragement in 2011, we followed your directions and increased our writing contributions through numerous online publications, published our first book, “Is This Seat Taken?”, released 11/1/11, enlarged our keynote speaking offerings, group coaching offerings, and increased our leadership assessment and team retreat and facilitation capabilities. Please trust your input in 2012 will be integrated into our ongoing growth and expansion. The high-level results are as follows:

You/your company chose Alignment, Inc. based primarily on (singular response allowed):

  • Referral – 45%
  • Prior coaching and/or business experience with Alignment, Inc. – 45%
  • Subject matter expertise, knowledge and capability – 10%

What is the first word that comes to mind when you think of Alignment, Inc. (top five answers, singular response allowed):

  • Aligned
  • Transparent
  • Sincere
  • Knowledgeable/Expert
  • Energetic

The three most critical needs for which you hired Alignment, Inc (top five reasons):

  • Leadership development
  • Lack of alignment in our culture and/or  strategic direction
  • Lack of team and/or organizational effectiveness
  • Lack of clarity of personal and professional goals
  • Need for objective perspective, insight, guidance

The three most valuable outcomes from your partnership with Alignment, Inc. were (top five reasons):

  • Attained objective, honest feedback
  • Developed a well-aligned plan
  • Established synergy within the team
  • Inspiration and support to pursue aggressive personal and professional goals
  • Unified the team and overall Board toward cohesive direction

In order for Alignment, Inc. to provide more comprehensive and effective services, you want in the future: (top two responses):

  • A second book building upon “Is This Seat Taken?” and/or continued focus on the concept of Alignment
  • Bundled packages of leadership development, strategic planning, cultural assessments with coaching and facilitation

You measure ROI from your work with Alignment, Inc. by (top 2 responses, singular responses allowed):

  • Clarity and alignment with direction (individual and group) – 80%
  • Improved productivity within individual and teams – 20%

Using these chosen metrics, the average ROI from the work completed with Alignment, Inc. is (majority of responses):

  • Over 150-200%  ROI

The summary of your work with Alignment, Inc. (top five responses):

  • Outstanding
  • World class
  • Absolutely would recommend to other clients
  • Tremendously insightful, resourceful, and helped change my perspective
  • “Good energy” individually and in front of a room

Again, we thank you for your input and perspectives. We will continue to focus on growth in our service offerings, capabilities, and commitment to contribute in the most effective way for our clients.

2 responses to “What Did You Have to Say About Alignment, Inc. in 2011?

  1. I am so glad to see “Bundled packages of leadership development, strategic planning, cultural assessments with coaching and facilitation” as one of the top suggestions. I consider this alignment as critical to the success of any company. Well done, Kristin. Pat

  2. Kristin —

    Awesome customer service compilations! I want to hear the secret of triple digit ROI when we chat next!

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